Our policy on cancellations, changes, and refunds.
Requests to cancel a booking should be sent to book@ahsglobal.online with your confirmation code. Cancellations made more than 24 hours before your scheduled departure are eligible for a refund of the ticket fare, minus our non-refundable booking service fee. Cancellations made within 24 hours of departure, or after the train has departed, are not eligible for a refund.
Need to change your date, time, or route? Contact us at least 24 hours before departure and we'll do our best to rebook you onto an available train. Fare differences between your original and new train may apply.
Approved refunds are returned to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear on your statement, depending on your card issuer.
If anything here is unclear, or your situation doesn't fit neatly into the above, just reach out — we'll work with you directly.